Shipping costs, payment and delivery

The delivery is made against payment via PayPal, advance payment (by bank transfer), credit card (Mastercard, Visa, etc.), Klarna, and ApplePay. In addition to the classic payment options, there are also country-specific methods such as: iDEAL, iDEAL in 3, blik, przelewy24, Twin, eps, Bancomat Pay, Trustly, Swish, KBC, bancomat, and many more.

The payment options vary depending on the country of delivery. You can find the payment options before checkout and at the bottom of the website (icons).

Please check with your bank about SEPA transfer. This is cheaper and, above all, as fast as a domestic transfer.

If we deliver outside Germany, further costs may be incurred in individual cases, e.g. import duties, which are to be borne by you. These include, for example, costs of monetary transactions (e.g. transfer fees, costs for foreign currencies) or, in the case of deliveries outside the European Union, import duties or taxes (e.g. customs duties and import VAT).

Orders of immediately available items are usually shipped on the same or following business day. Note: In case of an increased order situation, the delivery time can be approx. 3 to 5 working days. When ordering by prepayment (bank transfer), the shipment will be made after receipt of payment. Depending on the credit institution, the receipt of payment of a bank transfer can take 2-4 business days.

After shipping, we send an e-mail with the shipping confirmation and the associated tracking link, if the shipping service provider provides one. DHL, GLS and DPD need about 2-4 business days for delivery within Germany, for deliveries to Austria and Switzerland about 3-5 business days. Other EU countries it is usually 5-7 business days.

If you cancel the contract, we will refund all payments, including delivery costs. Generally, the consumer bears the delivery costs for the return shipment. For this, we will issue you a separate invoice or you can arrange the shipping yourself.

Another exception is additional costs that arise from your choice of a delivery method other than the cheapest standard delivery we offer. Please inquire about the costs for freight deliveries in advance, as these must be recalculated daily.

If you withdraw from this contract, we will refund you all payments we have received from you, including delivery costs. The delivery costs for the return shipment are generally borne by the consumer. For this, we will provide you with a separate invoice or you arrange the shipping yourself. Another exception is additional costs that arise because you have chosen a different type of delivery than the cheapest standard delivery offered by us.

Please inquire about the costs for freight deliveries in advance, as these must be recalculated daily. The refund will be made no later than fourteen days from the day we receive your notification of withdrawal from this contract. For this refund, we will use the same payment method that you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged fees for the transaction due to this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods up to €75 EUR. You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary for checking their nature, characteristics, and functioning.

You have the right to withdraw from this contract within fourteen (14) days without giving any reasons. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item.

To exercise your right of withdrawal, you must inform us (greenboatsolutions GmbH, Rudower Straße 20, 12557 Berlin, Germany, mail@greenboatsolutions.de, Phone: 030 6293 7808) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.